BILLING AND PAYMENT INFORMATION

All services are billed quarterly in advance. Payments are due at the beginning of each quarter, with the following quarterly due dates:

☑ January 1st ☑ April 1st ☑ July 1st ☑ October 1st

Thank you to everyone who submits payment at the start of each quarter. When payments are made at the end of the quarter, it interferes with the next billing cycle and can result in confusion, as new envelopes are distributed.

BILLING DISTRIBUTION

Bills are delivered at the beginning of the third month of each quarter (the last month of the quarter). They are either placed at the door or attached to the can.

Mailing Address:
PO Box 25
Bear Creek, NC 27207

CREDIT CARD PAYMENTS

We now accept credit card payments over the phone. Please note there is a 3% fee for this service. To make a payment by phone, call 919-542-5398.

ONLINE BILL PAY

If you issue payments through your financial institution’s online bill pay service, please use your physical address as the account number.

CHECK PAYMENTS

Please return check payments in the provided envelope, unless payment is made through your online banking service. Payments can be mailed or attached to the can on the day of service (weather permitting). Be sure to include your service address on the payment, which serves as your account number.

RETURNED CHECK FEE:

A fee of $35.00 will be applied for returned checks.

Thank you for your cooperation in making payments in a timely manner.

ACCOUNT HOLDS AND ADJUSTMENTS

If you will be absent for a month (4 consecutive weeks) or more and wish to place a hold on your account, please call us for rate adjustments.

For absences of less than one month, we are unable to offer any adjustments.